FAQs
Shipping
When will my order arrive?
Please allow 1-3 business days for your order to be made and dispatched. Exceptions may apply during promotional and busy holiday periods.
Delivery ETAs will vary based on your location. Please refer to our delivery page for more info.
Kindly note, our handling times do not include shipping and delivery periods.
How can I track my order?
Once your order has been dispatched for delivery. A tracking number will be sent to your email.
If you're unable to locate your shipping notification emails please check your spam / junk folder or contact us.
What countries do you ship to?
We currently deliver within Australia and to New Zealand. However, we do plan on shipping worldwide in the near future.
Please refer to our delivery page for more info.
Returns
Can I update or make changes to my order?
Please advise us within 24 hours of your order being placed at info@printedpixels.store and we will try our best to accomodate.
If your order has gone into production during this 24 hour period, we cannot make any changes.
Can I get a refund on my order?
Since our products are made to order and are personalised, we're unfortunately unable to accept returns or provide refunds based on change of mind or use outside of what the product is intended for.
In the unlikely event that you receive a defective item or an item that does not match your order, an exchange or refund will be offered. Please contact us within 3 days of delivery at info@printedpixels.store with the below information so that we can evaluate the issue and make it right.
- Your order number: #
- Your order name:
- Photographs of the defect
Product
How are the magnets made?
We're a family business located in Australia and each magnet is made with the highest quality materials and hand assembled by us in our studio!
What size are your custom magnets?
Currently we only offer one magnet size - 54x78mm (2x3").
However, we are looking at expanding our range in the near future!
Do you do bulk orders?
We sure do! Whether it be for business or personal purposes, we can definitely do it for you!
Please contact us to let us know what you are after and for more information.